Return Policy for ZENITHFIELD

At ZENITHFIELD, we are committed to providing our customers with the highest quality products and exceptional service. If for any reason you are not completely satisfied with your purchase, we offer a straightforward and hassle-free return policy.

Eligibility for Returns

• Items must be returned within 30 days of receipt.
• Products should be unused, in their original packaging, and with all tags attached.
• Proof of purchase, such as an order confirmation or receipt, is required.

Non-returnable Items

Certain items are excluded from our return policy, including:

• Personalized or custom-made products.
• Items purchased during a clearance sale.
• Gift cards and downloadable software products.

Return Process

To initiate a return, please follow these steps:

1. Contact our Customer Service team via email at [email protected] with your order details.
2. Our team will guide you through the return process and provide a Return Merchandise Authorization (RMA) number.
3. Pack the item securely and include the RMA number prominently on the package.
4. Ship the item to our return address provided by the Customer Service team.

Refunds

Once your return is received and inspected, we will notify you via email regarding the approval or rejection of your refund. If approved, a refund will be processed and automatically applied to your original method of payment within 7-10 business days.

Exchanges

For exchanges, please return your item for a refund and place a new order for the desired item. We recommend contacting our Customer Service team to ensure stock availability before placing a new order.

Shipping Costs

Shipping costs for returning items are the responsibility of the customer, except in cases where the return is due to a fault on our part. We recommend using a trackable shipping service or purchasing shipping insurance for items of significant value.

Contact Us

For any questions or further assistance regarding our return policy, please do not hesitate to contact our Customer Service team at [email protected]. Our team is available Monday to Friday from 9:00 AM to 6:00 PM.

Thank you for shopping with ZENITHFIELD!