At ZENITHFIELD, we are committed to providing our customers with the highest quality products and exceptional service. If for any reason you are not completely satisfied with your purchase, we offer a straightforward and hassle-free return policy.
Certain items are excluded from our return policy, including:
To initiate a return, please follow these steps:
Once your return is received and inspected, we will notify you via email regarding the approval or rejection of your refund. If approved, a refund will be processed and automatically applied to your original method of payment within 7-10 business days.
For exchanges, please return your item for a refund and place a new order for the desired item. We recommend contacting our Customer Service team to ensure stock availability before placing a new order.
Shipping costs for returning items are the responsibility of the customer, except in cases where the return is due to a fault on our part. We recommend using a trackable shipping service or purchasing shipping insurance for items of significant value.
For any questions or further assistance regarding our return policy, please do not hesitate to contact our Customer Service team at [email protected]. Our team is available Monday to Friday from 9:00 AM to 6:00 PM.
Thank you for shopping with ZENITHFIELD!